If you are receiving notifications that your account isn't updating, or if you are unable to see recent transactions, or are getting an error message on your account continue reading to learn how to fix the issue.
2. Click the alert in the Accounts tab, then click the error message next to Link Status.
3. Click “Try the same login information again” to refresh, or “Enter new login information” if your credentials may be out of date.
4. If the connection fails again, log in to your financial institution's online banking to verify that your credentials are correct and that there are no holds on the account. This could include accepting new terms and conditions, a request to update your password, or other periodic requests.
5. If you still cannot connect your account, please submit a support request so our team can help you.