Account is locked

  • Updated


If you are seeing a connection status message of LOCKED, your account has been locked.

Your account will lock if you have entered the incorrect credentials into the financial tools too many times. Your account will also lock if you are already locked out of your online banking from entering the wrong credentials on your financial institutions website.

Resolution steps:

  1. Login to your account at the financial institution website and follow the steps to unlock your account. 
  2. Return to the financial tools and enter new credentials for the account, if prompted. 
  3. If the problem persists, submit a support request through the application.


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