Why am I locked out of my account?

  • Updated

Connection Status: PREVENTED

If the credentials you have entered have failed connecting three times in a row you will get a connection status message of PREVENTED. The financial tools have locked the account to avoid getting you locked out of your account in online banking. We have stopped trying to connect. 

Please re-enter your username and password to continue updating your data. 

 

Resolution steps:

Attempt to login to your institution's online banking site to verify your credentials, or clear out any windows that are preventing you from getting to the summary page of your institution (Such as e-statement notifications).

 

If the credentials DO NOT work on the financial institution website: 

    1. Reset your credentials with the financial institution. 
    2. Return to the financial tools and enter the new credentials to connect the account. 

If the credentials DO work on the financial institution website: 

    1. Return to the financial tools and enter the credentials to attempt to connect the account again. 
    2. If the credentials do not work in the financial tools, submit a support request

 

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