Connection maintenance

  • Updated

Connection Status: DISCONNECTED

When a financial institution is not updating your data, you will get a connection status message of DISCONNECTED. A problem with the connection is causing aggregation to fail. This is frequently due to changed credentials that need to be updated in the financial tools. 

Resolution steps:

  1. Update credentials for the account in the financial tools. 
  2. Check back the next day.
  3. If the issue persists, submit a support request

 

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