If the MFA answer provided is not correct, you will get a REJECTED connection status message. This means you may have forgotten the correct answer or typed the answer incorrectly.
- Complete the MFA prompt again, careful to enter correct spelling and punctuation.
- Contact the financial institution and verify the answers were created correctly (spelling and capitalization). You will sometimes need to update the security questions before you can connect.
- If the problem persists, submit a support request.