The accounts tool didn't bring in all of the accounts from the institution you connected? No worries! It can take up to a week for some accounts to appear. If a week goes by and they are still not showing, there is most likely a separate connection for that particular account. This usually happens when you are connecting a credit card or mortgage. These types of accounts can actually be a third party account with their own login portal.
Step 2: If your account requires a separate login from your regular online banking portal, then it will most likely be available under a different connection. Try searching by the web address of the account login page. If you have separate credentials for multiple accounts from the same financial institution, then you will need to add a separate connection for each login you have at the financial institution.
Step 3: If you still cannot locate the account, submit a support request.
1. The type of account, e.g. checking account or credit card, business or personal
2. The institution that holds the account
3. The web address used for online account access