My credentials are not working

  • Updated

Connection Status: DENIED

If the credentials entered are not valid or are incorrect you will get a connection status message of DENIED. Please update your credentials and try again. 

Resolution steps:

Attempt to login to your financial institutions online banking to verify your credentials. Verify that the URL listed for the connection matches the URL used to login to the financial institution.

If the credentials DO NOT work on the financial institution website: 

    1. Reset your credentials with the financial institution. 
    2. Return to the financial tools and enter the new credentials to connect the account.

If the credentials DO work on the financial institution website: 

    1. Return to the financial tools and enter the credentials to attempt to connect the account again. Do not copy and paste the credentials, type them in manually. 
    2. If the credentials do not work in the financial tools, submit a support request.

 

 

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