Why do I have a DEGRADED message on my account?

  • Updated

Connection Status: DEGRADED

If there are multiple attempts to aggregate your data that have failed you will get a connection status message of DEGRADED. This could be due to website maintenance or other factors that are preventing account aggregation. 

Resolution steps:

  1. Log in at the financial institution website to confirm whether maintenance is underway. 
  2. If you cannot log into the financial institution website, check back in a day, or when the financial institution website indicates maintenance will be completed. 
  3. If you can log into the financial institution website: 
    • Return to the financial tools and refresh the account. 
    • If the problem persists, submit a support request. 

 

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