Diagnose Connection Errors Updated September 16, 2022 15:49 More connection error on an account error icon connection error The Accounts tool uses a multi-source aggregation strategy to provide the best possible account aggregation (connection), but connection issues can still occur and are often solved with a few simple steps. If there is a connection error on an account, you will see an error icon over the account that is not connecting. You may also see a window pop up in the case that multi-factor authentication is triggered. Resolve a connection error: Click on the account with an error. A window will appear explaining the connection issue. Follow the troubleshooting steps indicated for your connection. If you are unable to reconnect the account, you can submit a support request. To learn more about the Accounts tool, watch the quick clip here. Disclaimer: The functionality of this software varies depending on which financial institution you use. Not all content in this help center will apply to your experience. Was this article helpful?