Platform Engagement

  • Updated

The dashboards in this section include MXpfm, MXmobile, and MXinsights.

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Each dashboard has charts that give you insights into your customers’ engagement with your digital offerings.

Each chart has a timestamp to show when it was last updated — it automatically updates every 24 hours — and you can click to update.

  • MXpfm.png 

    The MXpfm dashboard charts show information about the following:

    • New MXpfm users:
      • This is the number of users whose first MXpfm session occurred during the designated period of time.
    • Active MXpfm users:
      • This is the number of users who have recorded at least one MXpfm session during the designated period of time.
    • Active MXpfm users over time:
      • This is the number of users who have recorded at least one MXpfm session during a month, shown month by month for the designated period of time.
    • Pageviews per feature:
      • A pageview is the number of times a webpage is loaded into view for a user. Repeated pageviews of a single feature are counted. Mobile and Desktop users are distinguished by unique URL routes for each experience.
    • Sessions per active user:
      • This is the total number of MXpfm sessions, divided by the total number of active MXpfm users. This gives an idea of how many times an active MXpfm user records a session, on average, during the designated period of time.
    • Average session duration:
      • This is the total session duration, divided by the total number of sessions during the designated period of time. This gives an idea of how long a user’s MXpfm session lasts, on average.
    • Total pageviews:
      • This is the total number of times a webpage is loaded into view for a user during the designated period of time.
    • Active MXpfm users by day:
      • This is, on average, how many active MXpfm users are recorded each day of the week during the designated period of time.
    • Active MXpfm users by device:
      • This is the total number of sessions, segmented by the device used to access MXpfm. Mobile and Desktop users are distinguished by unique URL routes for each experience.

    Coming Soon:

    • Total MXpfm users:
      • This is the total number of users who have a MXpfm account set up. This number is used for billing purposes.

    Disclaimer: The functionality of this software varies depending on which financial institution you use. Not all content in this help center will apply to your experience.

  • MXmobile

    The MXmobile dashboard charts show information about the following:

    • Active MXmobile users:
      • This is the number of users who have recorded at least one MXmobile session during the designated period of time.
    • New MXmobile users:
      • This is the number of users whose first MXmobile session occurred during the designated period of time.
    • Active MXmobile users over time:
      • This is the number of users who have recorded at least one MXmobile session during a month, shown month by month for the designated period of time.
    • Pageviews per feature:
      • A pageview is the number of times a webpage is loaded into view for a user. Repeated pageviews of a single feature are counted.
    • Sessions per active user:
      • This is the total number of MXmobile sessions, divided by the total number of active MXmobile users. This gives an idea of how many times an active MXmobile user records a session, on average, during the designated period of time.
    • Average session duration:
      • This is the total session duration, divided by the total number of sessions during the designated period of time. This gives an idea of how long a user’s MXmobile session lasts, on average.
    • Total pageviews:
      • This is the total number of times a webpage is loaded into view for a user during the designated period of time.
    • Active MXmobile users by day:
      • This is, on average, how many active MXmobile users are recorded each day of the week during the designated period of time.
    • Active MXmobile users by OS:
      • This is the total number of sessions, segmented by the operating system used to access MXmobile.Coming Soon:
    • Total MXmobile users:
      • This is the total number of users who have a MXmobile account set up during the designated period of time. This number is used for billing purposes

    Disclaimer: The functionality of this software varies depending on which financial institution you use. Not all content in this help center will apply to your experience.

  • The MXinsights dashboard charts show information about the following:

    • Total number of insights delivered
    • Insights delivered by type:
      • This is the real-time number of insights delivered to your users. Each bar represents a unique type of insight.

    Coming Soon:

    • Total MXinsights users:
      • This is the total number of users who have a MXinsights account set up. This number is used for billing purposes.
    • Active MXinsights users:
      • This is the number of users who have recorded at least one MXinsights session during the designated period of time.
    • New MXinsights users:
      • This is the number of users whose first MXinsights session occurred during the designated period of time.
    • Active MXinsights users over time:
      • This is the number of users who have recorded at least one MXinsights session during a month, shown month by month for the designated period of time.
    • Sessions per active user:
      • This is the total number of MXinsights sessions, divided by the total number of active users. This gives an idea of how many times an active user records a session, on average, during the designated period of time.
    • Average session duration:
      • This is the total session duration, divided by the total number of sessions during the designated period of time. This gives an idea of how long a user’s session lasts, on average.
    • Total pageviews:
      • This is the total number of times a webpage is loaded into view for a user during the designated period of time.
    • Active MXinsights users by day:
      • This is, on average, how many active users are recorded each day of the week during the designated period of time.
    • Active MXinsights users by device:
      • This is the total number of sessions, segmented by the device used to access MXinsights. Mobile and Desktop users are distinguished by unique URL routes for each experience.

    MXinsights

    Disclaimer: The functionality of this software varies depending on which financial institution you use. Not all content in this help center will apply to your experience.

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