Platform Engagement

The dashboards in this section include MXpfm, MXmobile, and MXinsights.

Each dashboard has charts that give you insights into your customers’ engagement with your digital offerings.

Each chart has a timestamp to show when it was last updated — it automatically updates every 24 hours — and you can click to update.

•  

  The MXpfm dashboard charts show information about the following:

  • New MXpfm users:
    • This is the number of users whose first MXpfm session occurred during the designated period of time.
  • Active MXpfm users:
  • This is the number of users who have recorded at least one MXpfm session during the designated period of time.
  • Active MXpfm users over time:
  • This is the number of users who have recorded at least one MXpfm session during a month, shown month by month for the designated period of time.
  • Pageviews per feature:
  • A pageview is the number of times a webpage is loaded into view for a user. Repeated pageviews of a single feature are counted. Mobile and Desktop users are distinguished by unique URL routes for each experience.
  • Sessions per active user:
  • This is the total number of MXpfm sessions, divided by the total number of active MXpfm users. This gives an idea of how many times an active MXpfm user records a session, on average, during the designated period of time.
  • Average session duration:
  • This is the total session duration, divided by the total number of sessions during the designated period of time. This gives an idea of how long a user’s MXpfm session lasts, on average.
  • Total pageviews:
  • This is the total number of times a webpage is loaded into view for a user during the designated period of time.
  • Active MXpfm users by day:
  • This is, on average, how many active MXpfm users are recorded each day of the week during the designated period of time.
  • Active MXpfm users by device:
  • This is the total number of sessions, segmented by the device used to access MXpfm. Mobile and Desktop users are distinguished by unique URL routes for each experience.

  Coming Soon:

  • Total MXpfm users:
  • This is the total number of users who have a MXpfm account set up. This number is used for billing purposes.

  Disclaimer: The functionality of this software varies depending on which financial institution you use. Not all content in this help center will apply to your experience.

• 

  The MXmobile dashboard charts show information about the following:

  • Active MXmobile users:
  • This is the number of users who have recorded at least one MXmobile session during the designated period of time.
  • New MXmobile users:
  • This is the number of users whose first MXmobile session occurred during the designated period of time.
  • Active MXmobile users over time:
  • This is the number of users who have recorded at least one MXmobile session during a month, shown month by month for the designated period of time.
  • Pageviews per feature:
  • A pageview is the number of times a webpage is loaded into view for a user. Repeated pageviews of a single feature are counted.
  • Sessions per active user:
  • This is the total number of MXmobile sessions, divided by the total number of active MXmobile users. This gives an idea of how many times an active MXmobile user records a session, on average, during the designated period of time.
  • Average session duration:
  • This is the total session duration, divided by the total number of sessions during the designated period of time. This gives an idea of how long a user’s MXmobile session lasts, on average.
  • Total pageviews:
  • This is the total number of times a webpage is loaded into view for a user during the designated period of time.
  • Active MXmobile users by day:
  • This is, on average, how many active MXmobile users are recorded each day of the week during the designated period of time.
  • Active MXmobile users by OS:
  • This is the total number of sessions, segmented by the operating system used to access MXmobile.Coming Soon:
  • Total MXmobile users:
  • This is the total number of users who have a MXmobile account set up during the designated period of time. This number is used for billing purposes

  Disclaimer: The functionality of this software varies depending on which financial institution you use. Not all content in this help center will apply to your experience.

• The MXinsights dashboard charts show information about the following:

  • Total number of insights delivered
  • Insights delivered by type:
  • This is the real-time number of insights delivered to your users. Each bar represents a unique type of insight.

  Coming Soon:

  • Total MXinsights users:
  • This is the total number of users who have a MXinsights account set up. This number is used for billing purposes.
  • Active MXinsights users:
  • This is the number of users who have recorded at least one MXinsights session during the designated period of time.
  • New MXinsights users:
  • This is the number of users whose first MXinsights session occurred during the designated period of time.
  • Active MXinsights users over time:
  • This is the number of users who have recorded at least one MXinsights session during a month, shown month by month for the designated period of time.
  • Sessions per active user:
  • This is the total number of MXinsights sessions, divided by the total number of active users. This gives an idea of how many times an active user records a session, on average, during the designated period of time.
  • Average session duration:
  • This is the total session duration, divided by the total number of sessions during the designated period of time. This gives an idea of how long a user’s session lasts, on average.
  • Total pageviews:
  • This is the total number of times a webpage is loaded into view for a user during the designated period of time.
  • Active MXinsights users by day:
  • This is, on average, how many active users are recorded each day of the week during the designated period of time.
  • Active MXinsights users by device:
  • This is the total number of sessions, segmented by the device used to access MXinsights. Mobile and Desktop users are distinguished by unique URL routes for each experience.

  

  Disclaimer: The functionality of this software varies depending on which financial institution you use. Not all content in this help center will apply to your experience.