Platform Engagement

  • Updated

The dashboards in this section include MoneyMap, Helios, and MXinsights.

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Each dashboard has charts that give you insights into your customers’ engagement with your digital offerings.

Each chart has a timestamp to show when it was last updated — it automatically updates every 24 hours — and you can click to update.

 

MoneyMap 

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The MoneyMap dashboard charts show information about the following:

  • New MoneyMap users: This is the number of users whose first MoneyMap session occurred during the designated period of time.
  • Active MoneyMap users: This is the number of users who have recorded at least one MoneyMap session during the designated period of time.
  • Active MoneyMap users over time: This is the number of users who have recorded at least one MoneyMap session during a month, shown month by month for the designated period of time.
  • Pageviews per feature: A pageview is the number of times a webpage is loaded into view for a user. Repeated pageviews of a single feature are counted. Mobile and Desktop users are distinguished by unique URL routes for each experience.
  • Sessions per active user: This is the total number of MoneyMap sessions, divided by the total number of active MoneyMap users. This gives an idea of how many times an active MoneyMap user records a session, on average, during the designated period of time.
  • Average session duration: This is the total session duration, divided by the total number of sessions during the designated period of time. This gives an idea of how long a user’s MoneyMap session lasts, on average.
  • Total pageviews: This is the total number of times a webpage is loaded into view for a user during the designated period of time.
  • Active MoneyMap users by day: This is, on average, how many active MoneyMap users are recorded each day of the week during the designated period of time.
  • Active MoneyMap users by device: This is the total number of sessions, segmented by the device used to access MoneyMap. Mobile and Desktop users are distinguished by unique URL routes for each experience.


Coming Soon:

  • Total MoneyMap users: This is the total number of users who have a MoneyMap account set up. This number is used for billing purposes.

Disclaimer: The functionality of this software varies depending on which financial institution you use. Not all content in this help center will apply to your experience.

 

Helios 

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The Helios dashboard charts show information about the following:

  • Active Helios users: This is the number of users who have recorded at least one Helios session during the designated period of time.
  • New Helios users: This is the number of users whose first Helios session occurred during the designated period of time.
  • Active Helios users over time: This is the number of users who have recorded at least one Helios session during a month, shown month by month for the designated period of time.
  • Pageviews per feature: A pageview is the number of times a webpage is loaded into view for a user. Repeated pageviews of a single feature are counted.
  • Sessions per active user: This is the total number of Helios sessions, divided by the total number of active Helios users. This gives an idea of how many times an active Helios user records a session, on average, during the designated period of time.
  • Average session duration: This is the total session duration, divided by the total number of sessions during the designated period of time. This gives an idea of how long a user’s Helios session lasts, on average.
  • Total pageviews: This is the total number of times a webpage is loaded into view for a user during the designated period of time.
  • Active Helios users by day: This is, on average, how many active Helios users are recorded each day of the week during the designated period of time.
  • Active Helios users by OS: This is the total number of sessions, segmented by the operating system used to access Helios.

    Coming Soon:

  • Total Helios users: This is the total number of users who have a Helios account set up during the designated period of time. This number is used for billing purposes

Disclaimer: The functionality of this software varies depending on which financial institution you use. Not all content in this help center will apply to your experience.

 

MXinsights dashboard

The mceclip0.png dashboard charts show information about the following:

  • Total number of beats delivered
  • Insights delivered by type: This is the real-time number of insights delivered to your users. Each bar represents a unique type of insight.

Coming Soon:

  • Total MXinsights users: This is the total number of users who have a MXinsights account set up. This number is used for billing purposes.
  • Active MXinsights users: This is the number of users who have recorded at least one MXinsights session during the designated period of time.
  • New MXinsights users: This is the number of users whose first MXinsights session occurred during the designated period of time.
  • Active MXinsights users over time: This is the number of users who have recorded at least one MXinsights session during a month, shown month by month for the designated period of time.
  • Sessions per active user: This is the total number of MXinsights sessions, divided by the total number of active users. This gives an idea of how many times an active user records a session, on average, during the designated period of time.
  • Average session duration: This is the total session duration, divided by the total number of sessions during the designated period of time. This gives an idea of how long a user’s session lasts, on average.
  • Total pageviews: This is the total number of times a webpage is loaded into view for a user during the designated period of time.
  • Active MXinsights users by day: This is, on average, how many active users are recorded each day of the week during the designated period of time.
  • Active MXinsights users by device: This is the total number of sessions, segmented by the device used to access MXinsights. Mobile and Desktop users are distinguished by unique URL routes for each experience.

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Disclaimer:
The functionality of this software varies depending on which financial institution you use. Not all content in this help center will apply to your experience.

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