Managing Helios Maintenance Messages

  • Updated

If you are a Helios customer, you have the ability to put Helios in maintenance mode. Maintenance mode disables some or all features for the Helios mobile app.

Note: If you are not a Helios customer, the Helios option will not appear in Client Dashboard's left navigation.

Enabling maintenance mode for Helios

  1. In Client Dashboard, navigate to the Helios page.
  2. Enter a maintenance message in the text area under the feature you’d like to disable. The message will be displayed to any user who attempts to use the disabled feature.
  3. Click Save Message.
  4. To disable all features, toggle off 2021-11-18_11-59-32.png All Features and Functionality. To disable individual features, toggle them off in the Manage Features section.

    Note: To enable disabled features, toggle the switch back on 2021-11-18_13-02-02.png for all or individual features. 
  5. Click Continue.
    Note: This will immediately disable the selected feature(s). You will have to manually enable the feature after disabling it.

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