Connection Status Help

  • Member Connection Statuses Overview

    The connection_status indicates the state of a member's aggregation, meaning the state of a user connecting to a particular institution. Here are some common mem...

  • Status: Locked

    If you are seeing a connection status message of LOCKED, your account has been locked by your financial institution. Your account will lock if you have entered ...

  • Status: Prevented

    If the credentials you've entered failed to connect three times in a row, you will get a connection status message of PREVENTED. The financial tools have locked ...

  • Status: Disabled

    If aggregation has been momentarily paused but the account is still connected, you will get a connection status message of DISABLED. This means updates for the i...

  • Status: Expired

    When the MFA answer is not provided within the time allotted by the financial institution you will get a connection status message of EXPIRED. The timeout period...

  • Status: Denied

    If the credentials entered are invalid or incorrect, you will get a connection status message of DENIED. Please update your credentials and try again.  Resolutio...

  • Status: Delayed

    You will get a connection status message of DELAYED if connecting an account is taking longer than usual. This can be due to reasons outside of the financial too...

  • Status: Challenged

    You might receive a connection status message of CHALLENGED if your financial institution is requiring additional information to connect your account. They do th...

  • Status: Failed

    If we are unable to successfully pull data for your financial institution accounts, you will see a connection status message of FAILED. The account validation is...

  • Status: Impaired or Imported

    If you have not entered credentials or only entered partial credentials needed to connect the accounts, you will get a connection status message of IMPAIRED or I...

  • Status: Disconnected

    When a financial institution is not updating your data, you will get a connection status message of DISCONNECTED. A problem with the connection is causing aggreg...

  • Status: Discontinued

    Though rare, it is possible that we may lose connection support for a financial institution. When this happens, you'll get a connection status message of DISCONT...

  • Status: Impeded

    Sometimes your financial institution's website can prevent your data from updating. When this happens, you may get a connection status message of IMPEDED. Someti...

  • Status: Rejected

    If the MFA answer provided is not correct, you will get a REJECTED connection status message. This means you may have forgotten the correct answer or typed the a...

  • Status: Degraded

    If there are multiple attempts to aggregate your data that have failed, you will get a connection status message of DEGRADED. This could be due to website mainte...

  • Status: Closed

    The financial tools will notify you with a connection status message of CLOSED if an account has been marked as closed and is no longer being updated. This means...